Regular servicing of lifesaving and emergency equipment is crucial to ensure safety and reliability. Instead of purchasing new equipment, many opt to service their existing products due to their reusability, high cost, and long lead times for new assemblies. By servicing equipment, we can return it to like-new condition at a much more reasonable cost and in a shorter timeframe.

The costs associated with these services can vary, and it’s essential to understand what goes into the pricing to make the best decisions. We want you to understand what goes into our services and why the costs may vary, so that you can make the best decision and be trusted with your end customer. 

What Goes Into Our Services?

Our pricing is primarily composed of two key elements:

1. Labor Costs: Our highly trained technicians meticulously inspect, test, and service your equipment. The labor costs cover the expertise, time, and effort required to ensure that every piece of equipment meets stringent safety and performance standards.
2. Parts Costs: Certain parts are mandatory replacements and are included in our standard service package. This inclusion is based on our quality assurance team’s thorough review of all CMM requirements and specifications, ensuring the highest standards of integrity and safety for your equipment. Additionally, during our comprehensive inspection and testing process, we may identify other parts that require replacement or repair.   

• OEM (Original Equipment Manufacturer) Parts: These are parts made by the original manufacturer of the equipment. They are often more expensive but are guaranteed to meet the original specifications and quality standards of the equipment.
• PMA (Parts Manufacturer Approval) Parts: These are parts produced by manufacturers other than the original equipment manufacturer. PMA parts are rigorously tested and approved by regulatory authorities, ensuring they meet or exceed the performance and safety standards of OEM parts. PMA parts can be significantly cheaper and more readily available, offering cost-effective and timely solutions without compromising quality.

Types of Parts

 In addition to OEM and PMA parts, there are different conditions of parts that affect their cost and availability:

• Factory New Parts: These parts have never been installed or used. They come with the highest price tag but offer the assurance of maximum longevity and performance.
• Serviceable Parts: These parts have been previously installed but have been removed and recertified for use. These are typically seen on full assemblies but can be at the piece part level as well.

Repairable Parts: These parts have been removed from equipment and require testing before they can be installed or recertified for use. Repairable parts can often lead to significant cost savings. At HRD, we seek to maintain an inventory of big-ticket repairable items to provide our customers with cost-effective options without compromising on safety and reliability.

Why Do Costs Vary?

Just like taking your car to a dealership for an oil change and discovering additional necessary repairs, servicing aerospace equipment often reveals underlying issues that need attention. Here’s a step-by-step breakdown of our process:

1. Initial Inspection and Testing: Upon receiving your equipment, we conduct a comprehensive inspection and testing to assess its condition. This step ensures that any visible issues are identified early.
2. Disassembly and Detailed Inspection: We then disassemble the equipment to perform a detailed inspection. This step allows us to uncover any hidden issues that were not apparent during the initial inspection.
3. Evaluation and Repair Requirements: Based on our findings, we provide a detailed evaluation and recommend any additional repairs or parts replacements that are necessary to bring the equipment back to optimal condition. The Component Maintenance Manual provides all specifications and tolerances to which we must comply with in order provide a certification allowing return to service.
4. Approval and Execution: Only after your approval do we proceed with the necessary repairs.
5. Final Testing and Reassembly: After completing the repairs, we conduct final testing to ensure that the equipment meets all required standards before reassembling it and preparing it for return.

Types of Services

There are three primary types of services offered for most products: Test, Repair, and Overhaul. Each type of service follows the CMM requirements and ensures the equipment will return to service and operate safely.

Test

Testing involves a thorough examination of the equipment to verify its functionality and performance. This service may include functional testing, weight/leak check, height check, etc. to ensure the equipment meets the required standards. However, some products cannot be fully tested until they are disassembled. In such cases, further inspection may reveal the need for repair or overhaul.

Repair

Repair services address specific issues identified during testing or routine inspections. This involves replacing faulty components when possible and ensuring the equipment returns to optimal working condition. Repairs are conducted based on the customer’s repair order and are typically approved by the customer before any additional work is carried out.

Overhaul

Overhaul services are comprehensive and involve completely disassembling the equipment, inspecting every component, and replacing parts per CMM requirements. This service is more extensive than repair and aims to restore the equipment to like-new condition. Overhauls are required for cylinders that have expired DOT hydrostatic testing as the unit will be completely disassembled.

At HRD, we follow the customer’s repair order and communicate as transparently as possible about the additional work required. Any further actions needed are performed only after receiving customer approval, ensuring that the servicing aligns with the customer’s needs and the Component Maintenance Manual (CMM).

To find more detailed information on the service of each product click the link below:

• Firex Services Page
• Oxygen Services Page
• Inflatables Services Page
• AED Services Page

Our Pricing Approach

With over 39 years of experience in the aerospace industry, we have honed our processes to determine the most efficient labor times for every product we service. Our strong relationships with OEMs enable us to secure competitive parts pricing. Our goal is to pass these efficiencies on to our customers by:

• Eliminating Bloated Labor Times: Our extensive experience allows us to accurately estimate and optimize labor times, ensuring you only pay for the actual work needed.
• Competitive Parts Costs: Leveraging our industry relationships, we procure parts at competitive prices, which helps reduce the overall cost of service.
• No Hidden Fees: We believe in transparency and provide clear, upfront pricing without any hidden charges.

Commitment to Quality and Transparency

Quality and transparency in servicing aerospace equipment is vital for ensuring safety and reliability. Understanding the process and potential costs enables you and your customers to make informed decisions and avoid unexpected surprises. HRD aims to keep you informed throughout the entire process, providing clear communication and detailed explanations with pictures of any additional repairs or costs.

If you have any questions or need further clarification about our pricing or services, please do not hesitate to contact us. We are here to help and ensure your equipment is safe, reliable, and ready for operation.